Terms and Conditions
All of our work is carried out with care and attention, and like any professional service it’s covered by our terms and conditions. They’re there to keep everything clear and fair for everyone, and we’re always happy to talk them through if you’d like.
1. General
1.1 These Terms & Conditions (“Terms”) apply to all work carried out by Electric Overland Ltd (“we”, “our”, “us”) for customers (“you”, “your”).
1.2 By commissioning us to carry out work, you accept these Terms.
1.3 No variation of these Terms shall apply unless agreed in writing.
2. Estimates & Quotes
2.1 All estimates and timescales are given in good faith based on the information available at the time of inspection.
2.2 Restoration work may uncover hidden issues once dismantling begins. Where additional work or costs are required, we will notify you and obtain approval before proceeding.
2.3 Quotes are valid for 30 days unless otherwise stated.
2.4 VAT will be charged at the prevailing rate where applicable.
3. Deposits & Payments
3.1 A non-refundable deposit may be required before work commences.
3.2 For projects that take more than four weeks to complete, an interim invoice for work carried out and parts consumed up to the 20th of each month will be issued, and must be paid within seven days.
3.3 Final payment is due in full before collection or release of the vehicle.
3.4 We reserve the right to charge interest on overdue invoices at 4% above the Bank of England base rate.
3.5 Vehicles and parts remain our property until paid for in full.
3.6 We hold a lien (legal right of retention) over the vehicle and any parts fitted to it until all outstanding sums are paid in full.
4. Parts & Materials
4.1 We use new, OEM, reproduction, reconditioned, or good-quality used parts as appropriate.
4.2 Where specific parts are requested, we will make reasonable efforts to source them, but availability and lead times cannot be guaranteed.
4.3 If you supply your own parts, we accept no liability for their quality, suitability, or performance, and additional labour may be charged if such parts prove defective or incompatible.
4.4 Environmental charges may apply for disposal of oils, tyres, and other hazardous materials.
4.5 Replaced parts will be stored for 14 days after completion. After this period, they will be disposed of or recycled. Disposal may incur a fee, which will be included in the final invoice.
5. Timescales
5.1 Completion dates are provided in good faith but cannot be guaranteed, as restoration work is inherently unpredictable.
5.2 We are not liable for indirect or consequential losses caused by delays (e.g. missed events, resale opportunities).
5.3 You will be kept updated on progress and notified promptly of significant changes.
6. Vehicle Storage & Insurance
6.1 Vehicles are stored securely and we take reasonable care while in possession.
6.2 You must maintain insurance on your vehicle at all times while it is with us, including fire, theft, and accidental damage.
6.3 We are not responsible for loss or damage caused by events beyond our reasonable control (e.g. fire, theft, vandalism, natural disasters).
6.4 Vehicles must be collected within 14 days of completion and final invoice. After this, storage may be charged at £25 per week.
6.5 If a vehicle remains uncollected or unpaid for 90 days after written notice, we reserve the right to sell or dispose of it to recover outstanding sums. Any surplus after deduction of costs will be returned to you.
7. Test Drives & Road Use
7.1 You authorise us to drive your vehicle for testing, quality control, and delivery purposes.
7.2 Vehicles will only be driven by qualified personnel and insured under our road risk policy.
8. Warranty
8.1 All labour is warranted for 12 months from the date of completion.
8.2 Parts are covered by the manufacturer’s warranty where applicable.
8.3 Warranty excludes:
Normal wear and tear
Damage caused by misuse, neglect, or accidents
Modifications or repairs carried out after leaving our care
Competition or off-road use unless agreed in writing
8.4 Our liability under warranty is limited to the repair or replacement of defective work or parts.
8.5 Where we repair or rebuild a sub-assembly (e.g. gearbox, engine, axle), warranty applies only to the specific work carried out and not to the entire unit.
9. Customer Responsibilities
9.1 You must provide accurate information about your vehicle’s condition and history.
9.2 Vehicles should be delivered with minimal fuel and free from hazardous loose items.
9.3 You are responsible for ensuring your vehicle is road-legal (tax, MOT, insurance) once it leaves our premises.
9.4 Any personal items left in the vehicle are at your own risk.
10. Photographic Records
10.1 We may take photographs and videos of your vehicle before, during, and after work.
10.2 These may be used for documentation, evidential purposes in the event of disputes, and, unless you request otherwise, for marketing (e.g. website, social media).
11. Third Parties & Subcontractors
11.1 From time to time, we may use trusted partners for specialist services (e.g. paintwork, machining, refinishing).
11.2 We only work with partners who share our standards of care and quality.
11.3 Work carried out by third parties is subject to their own terms and warranties.
12. Customer Instructions & Modifications
12.1 Where you request non-standard work or modifications, liability for the performance, compliance, or suitability of such changes rests with you.
12.2 We will carry out such work to the best of our ability but cannot guarantee compliance with manufacturer standards or road regulations unless specifically agreed.
13. Vehicle Value & Market Conditions
13.1 We make no representations about the future value of your vehicle following restoration.
13.2 Market values may fluctuate, and we accept no liability for any loss or gain in value.
14. Transport & Delivery
14.1 Where we arrange transport, the contract of carriage is between you and the haulier.
14.2 Liability for damage or delay rests with the haulier, and claims must be made directly to them. We will provide assistance but accept no direct responsibility once the vehicle is in transit.
15. Workshop Access & Safety
15.1 Visits are by appointment only for security and safety reasons.
15.2 Customers or visitors entering our workshop do so at their own risk and must follow all safety instructions given.
16. Disputes & Complaints
16.1 Any concerns must be raised in writing within 7 days of collection. After this period, all work is deemed accepted unless covered under warranty.
16.2 We will investigate complaints promptly and aim to resolve within 14 days.
16.3 If unresolved, disputes will follow the process set out in Section 20 (Governing Law).
17. Force Majeure
17.1 We are not liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to supply chain disruption, strikes, pandemics, or natural disasters.
18. Liability
18.1 Our total liability is limited to the value of the work carried out or the parts supplied.
18.2 We are not liable for indirect or consequential losses (e.g. inconvenience, loss of use, financial loss).
19. Completion & Acceptance
19.1 On collection, you (or your representative) must inspect the vehicle and sign to confirm acceptance of the work.
19.2 Any concerns must be raised at the point of collection.
20. Governing Law
20.1 These Terms are governed by the laws of England and Wales.
20.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts.